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Sbjluxwigs@gmail.com.

 

  • Terms and conditions

    Welcome to J Lux Hair Collection. These Terms and Conditions (“Terms”) govern your use of our website, thejluxcollection,com , and your purchase of our products, including hair bundles, wigs, and related items (collectively, “Products”).
    By accessing our site and/or purchasing from us, you agree to be bound by the following terms and conditions. Please read them carefully before using our site.


     

  •         Refunds and Exchanges

    Due to the nature of our products, all sales are final unless otherwise stated. We only accept returns or exchanges for defective or incorrect items within [ 10 ] days of delivery. To qualify, items must be unused, in original packaging, and accompanied by proof of purchase. See our full Return Policy for more information.

 

 

Processing & Shipping Times

  • All orders are processed within 1–2 business days (Monday through Friday, excluding holidays).

  • Once your order has been processed, please allow 5–7 business days for delivery.

  • Business days do not include weekends or holidays.

 

Shipping Rates

  • Shipping rates are calculated at checkout based on your location and selected delivery method.

  • Free shipping may be available for qualifying orders – see promotions or announcements for details.

 

Order Tracking

  • Once your order has shipped, you will receive a confirmation email with tracking information.

  • Please allow up to 24 hours for the tracking number to become active.

 

Shipping Carriers

We ship via trusted carriers such as USPS, UPS, or FedEx, depending on your location and shipping method chosen.

 

Delays & Exceptions

  • Delivery times are estimates and may vary due to factors beyond our control (e.g., weather, carrier delays, high volume).

  • We are not responsible for delays caused by incorrect shipping addresses provided by the customer.

 

 

Privacy Policy

The J Lux Collection values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert URL], which focuses on the sale of wigs, hair bundles, and hair care products.

By using our website, you agree to the practices outlined in this Privacy Policy.

 

2. Information We Collect

We may collect the following types of personal information:

A. Information You Provide Directly

  • Full name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment information (processed securely via third-party providers)

  • Product preferences and order history


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Questions About Your Order?

If you have any questions or concerns about your shipment, feel free to contact us at:

 

 

Contact Information 

 

Email: Sbjlux@gmail.com 

Phone Number: 678-688-6167

 

J Lux Hair Studio Salon 

Conyers, Ga 

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